CANCELLATION & REFUND POLICY
1. POLICY SCOPE & PRECEDENCE
This Cancellation & Refund Policy is supplementary to and must be read in conjunction with:
- Terms & Conditions
- Privacy Policy
- Any plan-specific disclaimer or declaration
In case of any inconsistency, the Terms & Conditions shall prevail at all times.
2. CANCELLATION REQUEST – 7 DAYS INTIMATION
A User may request cancellation of a subscription within 7 (seven) calendar days from the date of successful payment only by written intimation to the Company.
Valid Intimation Method:
📧 Email to: support@padosiagent.com
Subject line must clearly state:
"Cancellation Request – Registered Mobile/Email"
No other mode of communication shall be considered valid.
3. ELIGIBILITY FOR REFUND (STRICT CONDITIONS)
A refund request shall be considered only if ALL the following conditions are met:
- Cancellation request is submitted within 7 days
- No violation of Terms & Conditions
- Account has not engaged in misuse, fraud, or misrepresentation
- No irreversible service consumption beyond basic access
4. NON-REFUNDABLE CIRCUMSTANCES (NO EXCEPTIONS)
Refunds shall NOT be applicable in the following cases:
- Any lead (organic, service, referral, priority, or paid) is shared
- Profile listing, visibility, badge, or digital card is activated
- Login access is used after onboarding
- Partial usage of any feature
- Dissatisfaction with:
- Lead quality
- Lead quantity
- Conversion or business outcome
- Promotional, discounted, or pre-launch offers
- Account suspension or termination due to violation
- Failure to read terms or disclaimers
5. REFUND AMOUNT & DEDUCTIONS
If approved, refund shall be processed after deducting:
- Platform onboarding charges
- Payment gateway charges
- Taxes (GST or statutory deductions)
- Any consumed service value
The Company reserves the right to determine the refundable amount, if any.
6. REFUND PROCESSING TIMELINE – UP TO 30 DAYS
- Approved refunds shall be processed within 30 (thirty) working days
- Refunds shall be credited only to the original payment source
- Processing delays caused by banks, gateways, or third parties are not the Company's responsibility
7. NO CASH / MANUAL REFUNDS
- No cash, cheque, or alternative mode refunds
- No wallet credits unless expressly approved by the Company
8. AUTO-EXPIRY OF REQUEST
If no cancellation request is raised within 7 days, the subscription shall be deemed:
"Accepted, confirmed, and non-refundable."
9. COMPANY DISCRETION & FINAL AUTHORITY
- All refund decisions rest solely with PadosiAgent
- The Company's decision shall be final and binding
- No escalation, chargeback, or dispute shall override this policy
10. FRAUD & ABUSE PREVENTION
Any attempt to:
- Abuse refund policy
- File false chargebacks
- Misrepresent facts
Shall result in:
- Immediate account termination
- Permanent blacklist
- Legal action if required
11. JURISDICTION
This Policy shall be governed by Indian laws with exclusive jurisdiction of courts at Ahmedabad, Gujarat.
12. CONTACT
Note: This policy is digitally published and does not require physical signatures. Continued use of the platform constitutes acceptance of these terms.